bj99 Privacy Policy

bj99 takes your privacy seriously. This Privacy Policy explains how bj99 collects, uses, stores, and protects the personal data of players who use the bj99 platform. It also explains your rights in relation to your personal data and how to exercise them.

bj99 is an online gaming platform serving players in Bangladesh. When you register on bj99, deposit funds, play games, or contact support, you share certain personal information with us. This policy is designed to be completely transparent about what happens to that information.

This Privacy Policy should be read alongside the bj99 Terms and Conditions and the Responsible Gaming policy. Together, these documents form the full agreement between you and bj99.

bj99 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party services used to verify your identity or process payments.

bj99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

bj99 uses your personal data for the following purposes:

• Account management — to create and maintain your bj99 account, verify your identity, and manage your login credentials.
• Payment processing — to process deposits and withdrawals via bKash and Nagad, and to maintain accurate financial records.
• Game operation — to run games, record results, settle bets, and apply bonuses correctly to your account.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of our support service.
• Fraud prevention — to detect and prevent fraudulent activity, money laundering, and terms violations on the bj99 platform.
• Responsible gaming — to monitor gaming patterns and apply responsible gaming tools where necessary to protect players.
• Legal compliance — to meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Platform improvement — to analyse usage patterns and improve the bj99 platform, games, and user experience.

bj99 does not use your personal data for automated decision-making that produces significant legal effects without human review. If you have concerns about how your data is being used, contact us at [email protected].

bj99 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil the bj99 Terms and Conditions you agreed to at registration, including running your account and processing payments.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
• Legitimate interests — processing carried out for bj99's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent — where bj99 relies on your consent to process data (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support.

bj99 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors — bKash and Nagad receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification services — where KYC (Know Your Customer) verification is required, bj99 may share your identity documents with a certified verification provider. This data is used solely for verification purposes.
• Legal authorities — bj99 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, or where necessary to protect the rights and safety of bj99 or its players.
• Service providers — bj99 uses trusted third-party providers for hosting, analytics, and customer support infrastructure. These providers are contractually bound to process your data only on bj99's instructions and to maintain appropriate security standards.

All third parties with whom bj99 shares data are required to handle that data securely and in accordance with applicable privacy laws. bj99 does not transfer your personal data to countries outside Bangladesh without ensuring appropriate safeguards are in place.

bj99 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The following retention periods apply:

After the applicable retention period, bj99 will securely delete or anonymise your personal data so that it can no longer be linked to you.

bj99 uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit bj99.

bj99 uses the following types of cookies:

• Essential cookies — required for the bj99 platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance cookies — used to understand how players use bj99, which pages are visited most, and where errors occur. This data is aggregated and anonymous.
• Preference cookies — used to remember your settings and preferences on bj99, such as your preferred language or display settings.

bj99 does not use third-party advertising cookies or tracking pixels. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the bj99 platform.

bj99 implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and bj99 servers.
• Encryption of personal data stored in bj99 databases.
• Access controls ensuring that only authorised bj99 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the bj99 platform.
• Secure, certified payment processing — bj99 does not store full payment credentials on its own servers.

While bj99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

In the event of a data breach that is likely to result in a risk to your rights or freedoms, bj99 will notify affected players without undue delay and take immediate steps to contain the breach and prevent further harm.

As a bj99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bj99 at [email protected]. bj99 will respond within 30 days.

Please note that some rights are subject to limitations. For example, bj99 cannot delete transaction records that are required to be retained by law. Where a request cannot be fulfilled in full, bj99 will explain the reason clearly.

bj99 is strictly an adults-only platform. The minimum age to register and use bj99 is 18 years. bj99 does not knowingly collect personal data from anyone under the age of 18.

If bj99 discovers that personal data has been collected from a person under 18, the account will be immediately closed, all data will be deleted, and any deposits will be returned to the payment source where possible.

bj99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, bj99 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of bj99 after a policy update constitutes acceptance of the revised Privacy Policy.

We recommend checking this page periodically. The current version of the bj99 Privacy Policy is always available at bj99.pro/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bj99 handles your personal data, please get in touch with the bj99 privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 inside the bj99 platform after logging in.

bj99 aims to acknowledge all privacy-related requests within 24 hours and to resolve them fully within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.